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We offer FREE delivery to all UK postcodes on all orders over £35.
The level of service that we offer is very important to us, we will aim to dispatch your order within one working day of you placing it. Our standard delivery is with Royal Mail on a 2 - 5 day service. Although this is not guaranteed, usually orders arrive within 3 days of ordering.
We also offer a Guaranteed Next Working Day Delivery at a cost of £7.99, order must be placed 11.00am and will arrive the next working day. If you have placed the order on Friday and selected Next Day Delivery, your order will arrive on Monday. Please note that we are unable to send Parcels on Next Working Day service for any Surcharge Postcodes.
All customers in Northern Ireland, Highlands and Islands and Channel Islands are asked to please select your delivery zone as UK Mainland. (DO NOT CHANGE IT TO NON MAINLAND) else you will be charged P&P.
For orders under £35 delivery is charged at £3.99.
REPUBLIC OF IRELAND
Our standard delivery charge to the Republic of Ireland is £9.99
We are happy to send your Parcel to the Parcel Motel Depot in Belfast, so that you are able to benefit from our standard UK shipping rates. You will need to have a Parcel Motel Account set up and include your Name and Parcel Motel ID in the address when ordering.
Please visit www.parcelmotel.com for more information. Please note that we have a maximum shipping weight to the Republic of Ireland of 10kg, we would be unable to ship any parcels above this weight.
Postage and Packaging will be charged on all overseas orders at the following rates;
France, Germany, Italy, Netherlands and Mainland Spain
Our standard shipping rate for the above countries is £14.99GBP
Please note that we have a maximum shipping weight to these areas of 10kg, we would be unable to ship any parcels above this weight.
Other European Countries.
Our standard shipping rate for the above zone is £24.99GBP
USA & Canada
Our standard shipping rate for the US and Canada is £30.49GBP
Standard shipping to Australia is £25.99GBP
Rest of World
We are only able to offer a standard shipping charge of £69.99 to all other countries not included in the above zone, please note that the maximum weight that we would be able to ship to these areas is 2kg. We would not be able to ship any parcels that are above that weight.
Other International Shipping Options
We may be able to ship your international parcel more economically if you believe them to be under 750g and measure within the following size limits;
35cm long x 25cm wide x 2.5cm thick
If you believe your parcel will be within the above range then please contact us before placing your order to get our small parcel shipping quote. Please do note that we are unable to make any adjustments to shipping prices once an order has been submitted.
We want all our customers to be completely happy with both the service and products they receive from Crafty Devils Ltd.
We offer a 14 day no quibble guarantee; in the unlikely event that you are dissatisfied with the goods please call us on 01271 326777.
Then return them to.
Crafty Devils Ltd
On receipt of your goods, we will happily give you a full refund, replace the goods or issue a credit note.
For goods that are not faulty we will happily issue a refund or exchange. However, if the value of the unwanted item brings the total order value to less than £25, then our standard postage rate of £2.49 will be deducted from the amount to be refunded. Any unwanted items must be returned unused and in their original packaging. If you would like to exchange an item then we will have to ask that you pay the cost of return postage and contribute £1.99 towards the cost of sending the replacement item. Goods must be received back within 14 days of receipt.
Postage costs for sending back goods that are not faulty will not be refunded. However, we will happily refund the cost of return postage for faulty items but only if they are returned using second or standard class Royal Mail.
The Following Products cannot be returned magazines and any Audio/Video tapes or CD's or computer software whose seals have been broken.
If you have any queries, please contact us by email or call us on 01271 326777