For items which need to be returned due to a fault, we offer a pre-paid returns service. Please contact our customer services team who will provide you with a returns label. Please always ensure you include a note with your name, address and phone number, as well as a brief note explaining what item you would like instead. If you would like to exchange the product for an alternative item then we will have to ask that you pay the cost of return postage and contribute £1.99 towards the cost of sending the replacement item. Goods must be received back within 14 days of receipt.
For goods that are not faulty, we will happily refund you for them but ask that you notify us of your intention to return it within 14 days of receiving the item. The item must then arrive back with us within 14 days of us receiving notification that you wish to return it. We understand that you may wish to inspect a product upon arrival but we can only accept an item back if it and its original packaging are returned unused and undamaged. If the value of the unwanted item brings the total order value to less than £30, then our standard postage rate of £2.99 will be deducted from the amount to be refunded.
Crafty Devils Ltd